Privacy Policy

Connect Sky Telecom

Last Updated: June 2025

Connect Sky Telecom is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the rights available to you under applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

About Us

Connect Sky Telecom is an independent telecom information, comparison, and referral service based in the United Kingdom.

Business Details:

Connect Sky Telecom

47 Fordham Road
Halmyre Mains EH46 3RN
United Kingdom

📞 08082711020

📧 support@connectskytelecom.com

Information We Collect

Depending on how you interact with our website and services, we may collect:

Information You Provide

• Full name
• Email address
• Telephone number
• Information relating to your enquiry
• Mobile plan preferences
• Information voluntarily provided during phone calls or
• contact form submissions
• Automatically Collected Information
• IP address
• Browser type
• Device information
• Website usage information
• Referring website information
• Pages visited and interactions on our website

This information helps us improve our services and website performance.

How We Use Your Information

We use personal information to:

Respond to enquiries
Provide information regarding mobile plans and telecom services
Offer independent guidance and referral services
Connect consumers with participating telecommunications providers when requested
Provide customer support
Improve website functionality and user experience
Prevent fraud and misuse
Comply with legal and regulatory obligations

We only use personal information where we have a lawful basis to do so.

Referral Services

Connect Sky Telecom operates as an independent information and referral service.

If you request information about mobile plans and choose to proceed with a referral opportunity, we may share relevant information with a participating telecommunications provider for the sole purpose of facilitating that referral.

Information shared may include:

Name
Contact details
Mobile service preferences
Information necessary to process the referral

Any mobile service contract, agreement, purchase, or payment is completed directly with the telecommunications provider.

Connect Sky Telecom does not sell mobile plans directly and does not process customer payments.

How We Share Information

We do not sell personal information.

We may share information:

With Telecommunications Providers

Only when you request assistance and agree to a referral.

With Service Providers

Including:

Website hosting providers
Email service providers
Security providers
Analytics providers

These providers only receive information necessary to perform their services.

For Legal Reasons

Where disclosure is required by law, court order, regulatory authority, or to protect our legal rights.

Google Ads and Advertising

Connect Sky Telecom uses advertising platforms, including Google Ads, to promote its services.

Information generated through:

Phone call enquiries
Contact form submissions
Website interactions

may be used to measure advertising effectiveness and improve our services.

We do not use sensitive personal information for advertising personalisation.

Where required, user consent is obtained in accordance with applicable privacy regulations and Google’s advertising policies.

Cookies and Analytics

Our website uses cookies and similar technologies to:

Improve website performance
Understand visitor behaviour
Measure advertising effectiveness
Enhance user experience

Cookies may collect anonymised information such as:

Pages visited
Time spent on pages
Device information
Traffic sources

You can control cookie preferences through your browser settings.

Data Security

We implement reasonable technical, administrative, and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure

While we take security seriously, no online system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfil legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it is securely deleted or anonymised where appropriate.

Your Rights

Under UK data protection law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict processing
Object to processing
Withdraw consent where applicable
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:

📧 support@connectskytelecom.com

Third-Party Websites

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices, content, or security of external websites and encourage users to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Legal requirements
Business practices
Technology
Services offered

Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Connect Sky Telecom

📞 08082711020

📧 support@connectskytelecom.com

📍 47 Fordham Road
Halmyre Mains EH46 3RN
United Kingdom